Prevadu

1. Introduction

Your privacy is important to us. This Privacy Policy explains how Prevadu (“Prevadu,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website, mobile applications, and associated healthcare services. By using our website or applications, you agree to the terms of this Privacy Policy.

2. Information We Collect

Prevadu may collect different types of information depending on how you interact with our website and app.

2.1 Personal Information

We may collect the following information when you register yourself or a family member, make a booking or communicate with us:

Full name, date of birth, and gender
Contact details (email, phone number, address)

2.2 Health and Medical Information

When you use our services, upload or receive health-related data, including:

Medical documents, test results, or images you choose to upload
Reports or scan results shared with you by Prevadu’s authorized healthcare providers
Appointment details, notes, and related medical information

3. Technical and Usage Data

When you visit our website or use our digital platforms:

IP address, browser type, operating system
Cookies and analytics data to improve website experience
Device information and access timestamps
Website or app usage data (such as pages visited, duration, and interactions)
Referring URLs and general geographic location (not precise GPS data)

This information helps us analyze performance, ensure security, and improve our services.

4. How We Use Your Information

Prevadu uses collected information to:

Respond to your inquiries or requests
Create and manage user accounts
Allow secure uploading, access, and delivery of medical documents and reports
Schedule and manage appointments
Monitor website performance, traffic, and security (including IP address logs)
Enhance user experience through analytics and feedback
Ensure the security and integrity of our systems
Comply with applicable laws and regulations

With your consent, we analyze uploaded medical history together with scan data to generate preventive/predictive insights and may contact you about findings. No solely automated decisions producing legal/equivalent effects are made without human review. We do not sell, rent, or trade your personal or medical information to third parties.

5. Data Storage and Security

We use industry-standard security measures, including encryption, secure servers, and access control, to protect your data from unauthorized access, alteration, or loss. Your medical records are stored in compliance with HIPAA and GDPR data retention policies. Only authorized healthcare professionals and system administrators have controlled access. While Prevadu takes all reasonable steps to safeguard your data, no system is completely secure. Please keep your login credentials private.

6. Sharing of Information

We may share your information when necessary and only under the following strict conditions:

With medical professionals for interpretation or report validation
With diagnostic partners involved in performing or delivering scans and/or tests
When legally required, such as by court order or government authority
With your explicit consent for any other purpose

We share only the minimum necessary data with: hosting providers, imaging partners, payment processors, and analytics vendors under data processing agreements.

7. Data Retention

Your personal and medical information is retained only as long as necessary to:

Deliver our services
Comply with legal and medical record-keeping obligations

After this period, data is securely deleted or anonymized.

You may request deletion of your personal data or account anytime by contacting us at hello@prevadu.com. Some data, such as security logs or transaction records, may be retained temporarily for compliance or audits.

8. Cookies and Tracking

Our website uses cookies to improve user experience, enhance functionality and analyze traffic.

8.1 How We Use Cookies

We use cookies to:

Analyze website performance and traffic patterns through Google Analytics
Measure interactions using aggregated and anonymized data
Improve navigation, functionality, and load times
Remember user preferences where applicable

8.2 IP Address and Analytics

Google Analytics automatically collects your IP address, but Prevadu does not use it to identify individual users. IPs may be anonymized or truncated per Google’s privacy standards.

For more details, you can review:

Google Privacy Policy
How Google uses cookies

You can disable or delete cookies through your browser settings. Some features may not work properly if disabled.

9. Your Rights

You may have certain rights depending on your jurisdiction.

9.1 Additional Rights Based on Jurisdiction

Depending on your jurisdiction (Egypt, EU, etc.), you may have the right to:

Access and obtain a copy of your personal data
Request correction or deletion
Withdraw consent for data processing
Receive a copy of your uploaded or generated reports

To exercise these rights, email us at hello@prevadu.com.

10. Third-Party Links

We use Google Analytics and may include links to third-party websites or platforms. These third parties have their own privacy practices. Prevadu is not responsible for their policies or content. We encourage you to review their privacy policies.

11. Consent

By using the Prevadu website or applications, you consent to the collection and processing of your data as described. You may withdraw your consent anytime by contacting hello@prevadu.com.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or company practices. The “Last Updated” date will indicate the latest version.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how Prevadu handles your data, please contact us:

Prevadu

Email: hello@prevadu.com
Website: https://www.prevadu.com
Address: Prevadu Clinic, Anglo American Hospital, Zamalek, Cairo